Our Store Policies
Customer Care
At Eleventh Hour Gifting, your happiness is our top priority. We understand the anticipation of receiving a special gift and want to ensure everything is perfect. If there’s an issue with your order, we’re here to make it right. Please reach out to us via chat or email athello@eleventhhourgifting.com. Our team is dedicated to responding promptly and addressing any concerns with care and attention.
Privacy and Safety
Welcome to Our Privacy Policy
Your privacy is incredibly important to us. At Eleventh Hour Gifting, we are committed to respecting and protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and share information about you when you visit our website, www.eleventhhourgifting.com, and any related services.
Information We Collect
We collect both non-personally-identifying information and personally-identifying information. Non-personally-identifying information may include your browser type, language preference, referring site, and the date and time of each visitor request. This helps us understand how our visitors use our website and improve your experience.
For those who choose to interact with us, we may collect personally-identifying information, such as your email address and username, especially if you sign up for our newsletter or make a purchase.
Security
We take the security of your personal information seriously. While no method of online transmission or electronic storage is completely secure, we use industry-standard measures to protect your data.
Advertisements and Cookies
We may work with advertising partners to display relevant ads on our website. These partners may use cookies to gather information that helps tailor the ads to your interests. We also use cookies to enhance your experience on our site, storing your preferences and making your visits more enjoyable. You can adjust your browser settings to refuse cookies, but this may affect your experience on our site.
Links to External Sites
Our website may contain links to other sites. Please note that we are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies when visiting them.
Aggregated Statistics
We may collect and publish aggregated data about our website’s usage. However, this information does not include personally-identifying details.
E-commerce
When you make a purchase through Eleventh Hour Gifting, we collect the necessary personal and financial information to process your order. We only share this information with third parties as required to complete the transaction. You are always welcome to withhold personally-identifying information, but this may limit certain website functionalities.
Privacy Policy Changes
We may update our Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to review this page periodically. Your continued use of our website after any changes indicates your acceptance of the new terms.
Shipping Policy
SHIPPING POLICY
Processing time
Processing times for your order will vary by item and availability. We do our best to adhere to the processing time listed on the item when you purchase. There may be times where processing times may need to be extended due to the size of an order. If this happens, our team will contact you well in advance to advise of any possible delays.Â
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. We are  not responsible for delays due to customs.
​Shipping Methods
All orders are shipped via Priority mail. Buyers may request express or rush shipping for an additional fee. Please reach out to us via email at hello@eleventhhourgifting.com or chat with any questions regarding express shipping.Â
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Return and Exchange Policy
Return and Exchange Policy
Depending on the item, we may accept returns and exchanges
We get it, sometimes you change your mind or sometimes plans just change. Or maybe, and we hope this never happens, your item arrives damaged or broken. If you find yourself in this situation it’s okay! Simply contact us within 2 days of delivery. Your item must be shipped back within 15 days of delivery.Â
​The following items can’t be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, we can’t accept returns for custom/personalized orders.
 Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
If you are requesting a return or exchange due to an item arriving damaged or broken, we may instruct you to discard the broken item and we will send you a new one. There is no need to return the damaged item(s) in this case. Please be sure to take pictures of the damaged item(s) as these will be required to process your request.Â
What about Cancellations?
Well, this depends. Due to the custom nature of our products, once we have created an order we will not be able to return the raw materials to inventory. However, if we have not shipped your order yet, contact us, and if we have not processed your order we can arrange a cancellation. Please note that cancellations are not possible once orders have began processing. We recommend reaching out ASAP if you need to cancel or make a change.Â
